My call center runs an Outbound sales Campaign all day. We have tons of customer call backs. However, if a customer calls back and asks to be put on our DNC list, how do I make that inbound call update/append our DNC list that is assigned to our outbound campaign?
When I look at the Rule Management section it appears that the feature there will only work if the wrap up code was chosen for a call dialed by a campaign. I've confirmed that the inbound call wrap up codes do not get assigned to the Leads List "last disposition" column.