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  • 1.  I have several suggestions for the Performance Views

    Posted 11-09-2017 15:39

    Performance / Agents view

    ?-A filter capability is needed.  Filter by assigned queue(s), status, location, etc.

     

    Agent Status

    -Supervisors could use the ability to change a user's status remotely. In an emergency a user could leave without changing their status. And we've had plenty of times where people just forget when leaving.

     

    Queues/Queues Activity/Queues Performance

    -The ability to filter by location would be great.



  • 2.  RE: I have several suggestions for the Performance Views

    GENESYS
    Posted 11-21-2017 19:01

    Hi Jason,

     

    Thank you very much for your suggestions! I've passed these along to the appropriate Product Manager.

     

    Clay



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