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When I add a new and save a new wrap code in Admin it does not appear when actually wrapping a call. It is visible via Admin but not to users. Any ideas on how to get wrap code to appear?

  • 1.  When I add a new and save a new wrap code in Admin it does not appear when actually wrapping a call. It is visible via Admin but not to users. Any ideas on how to get wrap code to appear?

    Posted 11-09-2017 11:03


  • 2.  RE: When I add a new and save a new wrap code in Admin it does not appear when actually wrapping a call. It is visible via Admin but not to users. Any ideas on how to get wrap code to appear?

    GENESYS
    Posted 11-09-2017 20:06

    Did you add the wrap up code to the queue? See "Add a wrap-up code to a queue" here:

     

    https://help.mypurecloud.com/articles/wrap-codes/#citem_940d-cd9f



  • 3.  RE: When I add a new and save a new wrap code in Admin it does not appear when actually wrapping a call. It is visible via Admin but not to users. Any ideas on how to get wrap code to appear?

    Posted 11-09-2017 22:24

    No I hadn't and this has fixed the problem. Much appreciated!!



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