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How do I access data that is captured by IVR/Architect as part of a call flow where data is requested of a caller (confirm Caller ID, or Responses to Questions, etc)

  • 1.  How do I access data that is captured by IVR/Architect as part of a call flow where data is requested of a caller (confirm Caller ID, or Responses to Questions, etc)

    Posted 11-07-2017 15:07

    I don't have any integration, etc, so I need to be able to simply know who called my IVR, when they called, and what their responses were. 

     

    How do I access this data.



  • 2.  RE: How do I access data that is captured by IVR/Architect as part of a call flow where data is requested of a caller (confirm Caller ID, or Responses to Questions, etc)

    Posted 11-07-2017 21:33

    Hi Juan,

     

    You can use the set participant data action to save that information on the conversation. Then at some later point, you can look up the conversations and see the data you saved.

     

    https://help.mypurecloud.com/articles/set-participant-data-action/



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