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We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

  • 1.  We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

    Posted 11-06-2017 17:33


  • 2.  RE: We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

    Posted 11-10-2017 19:05

    Hi Sophie,

     

    I'm not sure if this fits your need, but the way we handled this was by giving every agent their very own queue. When a customer wants to call back the agent directly, it will go into that agents queue with its own set of wrap up codes. This allows the agent to apply a wrap up code to that call.



  • 3.  RE: We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

    Posted 11-14-2017 15:38

    Thanks Michael. That's what we ended up doing!



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