Config is a Queue without a wrapup and ACW set on 1 second:
I understand the design and the way it is working but for us / an user there are a lot of 'clicks' needed, especially for those who have PureCloud running on the background / not always on main screen. If possible a setting within a queue : Simple / Advanced Callback where Simple is; Accept the callback, Begin Callback and then as configured in queue (no extra clicks if there is no wrapup etc)
Step 1
Accept the callback request
Step 2
Click on Begin Call
Step 3
Actual call
Step 4
Ending the call back, See warning on the right
Step 5
And another action needed