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Create a custom action for integrations is only for Salesforce or also for Microsoft Dynamics 365

  • 1.  Create a custom action for integrations is only for Salesforce or also for Microsoft Dynamics 365

    Posted 10-24-2017 09:02

    The Release dated 18 October 2017 shows the new PureCloud data actions integration functionality: is this only for Salesforce? or It can be used for Dynamics CRM integration?

     

    Thanks

    Sergio



  • 2.  RE: Create a custom action for integrations is only for Salesforce or also for Microsoft Dynamics 365

    GENESYS
    Posted 10-24-2017 16:56

    Sergio,

     

    The PureCloud Data Actions is actually an "integration" that leverages the same static and custom actions concepts found in the Salesforce Data Actions and Web Service Data Actions integrations, but directs those web service calls back to PureCloud's public API. This opens up a whole new range of capabilities by giving you access to PureCloud data from within your IVR call flows or agent scripts. I would recommend reading through the resource center articles that are linked from the release notes (https://help.mypurecloud.com/?p=144553)

     

    Microsoft Dynamics CRM data dips are still handled by the Bridge Data Dip connector, but we will be releasing a new version of that integration that relies on the same cloud based data actions I previously mentioned very soon.



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