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Wrapup codes on Callbacks

Tobias Zackrisson10-17-2017 15:59

When an agent gets a Callback (not scheduled) there is no option for wrapup. Why?

jeroen buis10-25-2017 11:31

See https://community.mypurecloud.com/s/question/0D54400005NK11xCAD/when-it-comes-to-callbacks-not-scheduled-there-are-no-options-for-after-call-work-as-you-have-for-normal-queues-why?t=1508760312134 ...

1. Wrapup codes on Callbacks

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Tobias Zackrisson

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Posted 10-17-2017 15:59

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When an agent gets a Callback (not scheduled) there is no option for wrapup. Why?
2. RE: Wrapup codes on Callbacks

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jeroen buis

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Posted 10-25-2017 11:31

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See https://community.mypurecloud.com/s/question/0D54400005NK11xCAD/when-it-comes-to-callbacks-not-scheduled-there-are-no-options-for-after-call-work-as-you-have-for-normal-queues-why?t=1508760312134 as I just replied to your other messsage.

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