Genesys Cloud CX

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How to make sure that there is no issues with our edges, if there are logs or any thing to review

  • 1.  How to make sure that there is no issues with our edges, if there are logs or any thing to review

    Posted 10-15-2017 14:35


  • 2.  RE: How to make sure that there is no issues with our edges, if there are logs or any thing to review

    Posted 10-17-2017 13:21

    Hi Abdullah,

     

    For Premise Edges you should be able to select the Edge in Telephony Admin and see the state and metrics for that edge. Logs are written in a proprietary format and are typically only accessed by our support team. Managed Edges (used if you have PureCloud Voice) are handled different because the Edge configuration are not selectable/editable. If you have more questions please inquire with our support team.

     

    Thanks,

    --Rod

     

    edgestatus