A place to ask questions, connect with others, and stay in the know
We are trying to move from Salesforce Classic to Salesforce Lightning and I have observed the following:
1. We are passing parameters in the sf_urlpop to populate some fields on the create contact page. When we switch to lightning, the create contact page comes up but the fields aren't populated.
2. In classic, when the agent receives an interaction, the purecloud cti component pops-up to show the incoming interaction. In lightning, it doesn't popup automatically. It needs to be open at all times. Is this normal ?
Your first point is addressed as a known limitation in the documentation found here: https://help.mypurecloud.com/articles/lightning-experience-purecloud-salesforce/
The other is an enhancement request that's in the product backlog.
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.