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What are the behavior differences in purecloud when switching from Salesforce classic to lightning ?

  • 1.  What are the behavior differences in purecloud when switching from Salesforce classic to lightning ?

    Posted 10-11-2017 12:12

    We are trying to move from Salesforce Classic to Salesforce Lightning and I have observed the following:

    1. We are passing parameters in the sf_urlpop to populate some fields on the create contact page. When we switch to lightning, the create contact page comes up but the fields aren't populated.

    2. In classic, when the agent receives an interaction, the purecloud cti component pops-up to show the incoming interaction. In lightning, it doesn't popup automatically. It needs to be open at all times. Is this normal ?



  • 2.  RE: What are the behavior differences in purecloud when switching from Salesforce classic to lightning ?

    GENESYS
    Posted 10-12-2017 20:26

    Your first point is addressed as a known limitation in the documentation found here: https://help.mypurecloud.com/articles/lightning-experience-purecloud-salesforce/

     

    The other is an enhancement request that's in the product backlog.