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  • 1.  add wrap-up codes to queue search function

    Posted 10-03-2017 08:44

    I'm at Admin->Contact Center->Queues->[chosen queue]->wrap-up codes

     

    In the "select new wrap-up codes" you have to type in the start of the name of the wrap-up code. So your code is something like

    where wrapupname starts with "search_term"

    should be changed to

    where "search_term" in wrapupname

    get my drift?

     

    A search function should search for what i type anywhere in the name of the wrap-up code.

     

    let's say I have wrap up codes:

     

    • No, not interested
    • No, something else
    • Yes, whatever

     

    I should be able to search for "inter" and get "No, not interested" as an option.



  • 2.  RE: add wrap-up codes to queue search function

    GENESYS
    Posted 10-03-2017 16:29

    Henrik, this is a bug and we will work to get it resolved. Thank you for reporting it.



  • 3.  RE: add wrap-up codes to queue search function

    Posted 03-13-2018 06:53
    Any updates here?

    Right now i need to have two tabs open;
    One for a list of our wrap-ups so i can search on that page,
    Another-one so i can then type that into to wrap-up list for the queue.

    No bueno.

    ------------------------------
    Henrik G
    ------------------------------

    Original Message


  • 4.  RE: add wrap-up codes to queue search function

    Posted 03-16-2018 14:09
    Hi Henrik,

    I'm sorry about the delay in getting this done. We are aware that its a frustrating limitation to the implementation. It is due to a limitation in our current architecture which is being updated and improved in the next few months, and this will change will be done as part of that.

    Thank you,
    Ryan



    ------------------------------
    Ryan Curtis
    Genesys - Employees
    ------------------------------

    Original Message


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