Today Custom Client Applications has gone Generally Available (GA)!  Using this feature customers can embed web applications in the main PureCloud window or in the side panel window. This feature will serve as a foundational capability that demonstrates PureCloud as a true cloud contact center platform.  The PureCloud Product Management team are already in advanced discussions with several app vendors to build embedded and streamlined experiences of their applications inside PureCloud. A HUGE shout out to @Justin Ray? , well done!

 

You can read about it here:

https://help.mypurecloud.com/articles/about-custom-client-application-integrations/

Hi all,

 

can I use it to create a widget with my own CRM application?

Thanks

Stefano

@Stefano Pucci? - Any web app can be embedded. Please be aware the CRM web app will need to allow itself to be 'i-framed' inside another web application. For instance google.com and salesforce.com won't allow themselves to be embedded. Does this help?

Thanks Zach, could you also show the how it works from networking/firewall perspective?

Who is in charge to call my own application?

Thanks

Stefano

@Stefano Pucci? - From a networking / firewall perspective the page needs to be able to load from wherever you load it from. There are no specific requirements from a PureCloud perspective. PureCloud will only attempt to load the applications in an i-frame.

So, it's the client(agent's PC), that calls my application,right?

 

Correct

Hi All!
Is it possible to pass some parameters to iframe from the system? I need to fetch user id.

------------------------------
Regards,
Marcin Nowosielski
CGI ISMC Polska Sp. z o.o.
------------------------------

Original Message:
Sent: 09-20-2017 09:26
From: Zach Zachary Hinkle
Subject: Custom Client Applications in PureCloud

Today Custom Client Applications has gone Generally Available (GA)!  Using this feature customers can embed web applications in the main PureCloud window or in the side panel window. This feature will serve as a foundational capability that demonstrates PureCloud as a true cloud contact center platform.  The PureCloud Product Management team are already in advanced discussions with several app vendors to build embedded and streamlined experiences of their applications inside PureCloud. A HUGE shout out to @Justin Ray? , well done!

 

You can read about it here:

https://help.mypurecloud.com/articles/about-custom-client-application-integrations/

Hi,

I tried to add the following link to the Custom Client Application:
Omnichannel NabilaCRM

Infomedia		remove preview
Omnichannel NabilaCRM Responsive Twitter Bootstrap 3 App Landing Page View this on Infomedia >

But did not show anything when I click it.

------------------------------
Doddy Kartiwa
Genesys - Employees
------------------------------

Original Message:
Sent: 03-30-2018 06:28
From: Marcin Nowosielski
Subject: Custom Client Applications in PureCloud


Hi All!
Is it possible to pass some parameters to iframe from the system? I need to fetch user id.

------------------------------
Regards,
Marcin Nowosielski
CGI ISMC Polska Sp. z o.o.

Original Message:
Sent: 09-20-2017 09:26
From: Zach Zachary Hinkle
Subject: Custom Client Applications in PureCloud

Today Custom Client Applications has gone Generally Available (GA)!  Using this feature customers can embed web applications in the main PureCloud window or in the side panel window. This feature will serve as a foundational capability that demonstrates PureCloud as a true cloud contact center platform.  The PureCloud Product Management team are already in advanced discussions with several app vendors to build embedded and streamlined experiences of their applications inside PureCloud. A HUGE shout out to @Justin Ray? , well done!

 

You can read about it here:

https://help.mypurecloud.com/articles/about-custom-client-application-integrations/