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I'm trying to setup our first Polycom SoundStation IP5000, and have followed the instructions provided by the PureCloud Resource Center and still no luck.

  • 1.  I'm trying to setup our first Polycom SoundStation IP5000, and have followed the instructions provided by the PureCloud Resource Center and still no luck.

    Posted 09-13-2017 15:47

    Any idea why it won't setup?



  • 2.  RE: I'm trying to setup our first Polycom SoundStation IP5000, and have followed the instructions provided by the PureCloud Resource Center and still no luck.

    GENESYS
    Posted 09-13-2017 19:05

    Hi John,

     

    I asked around and due to the possible number of moving pieces in this procedure, the recommendation is that you reach out to customer care.

     

    https://help.mypurecloud.com/articles/contact-purecloud-care/

     

    Sorry for any inconvenience.

     

    Thank you,

    Clay



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