Genesys Cloud - Main

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

Estimated wait time/Position In Queue/Agents On Queue

  • 1.  Estimated wait time/Position In Queue/Agents On Queue

    Posted 08-25-2017 12:23

    Hi all,

     

    When is possible to have these metrics also in Inbound Call Flow?

    Could be interesting , to offer a callback or set an emergency message before route calls to an ACD.

     

    Could someone give me if is in roadmap?

     

    Thanks

    Stefano



  • 2.  RE: Estimated wait time/Position In Queue/Agents On Queue

    Posted 08-25-2017 12:33

    We have started exploring this. There are some changes we will need to make in order to provide this functionality and we don't have a solid time estimate yet on how much time it will take to build this into PureCloud, but it's definitely something we are keeping our eye on.



  • 3.  RE: Estimated wait time/Position In Queue/Agents On Queue

    Posted 08-25-2017 13:49

    Thanks Lucie!



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources