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  • 1.  Auto change a Status

    Posted 08-16-2017 01:33

    Hi everyone

     

    do you know if its possible to auto change a agent status on an outbound call?

     

    Example if an agent is on Available, and makes a call on behalf of a queue, is it possible to switch their status to on queue for that call, then revert back to available after?

     

    Thanks



  • 2.  RE: Auto change a Status

    Posted 08-16-2017 09:31

    Good question.

     

    The talk/acw time is counted under ACD but not under Primary status as On Queue time.

     



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