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  • 1.  I need to allow Engage Supervisors the ability to "Log Off" agents that forgot to log out when their shift ended. Can anyone tell me what permission I can add to the supervisor profile that will allow me to do this?

    Posted 08-02-2017 13:58


  • 2.  RE: I need to allow Engage Supervisors the ability to "Log Off" agents that forgot to log out when their shift ended. Can anyone tell me what permission I can add to the supervisor profile that will allow me to do this?

    Posted 08-03-2017 08:33

    Do you mean "log-off" an user from a station or set user from "On Queue" to "Off Queue"?

     



  • 3.  RE: I need to allow Engage Supervisors the ability to "Log Off" agents that forgot to log out when their shift ended. Can anyone tell me what permission I can add to the supervisor profile that will allow me to do this?

    Posted 08-03-2017 13:11

    Rogier - I need to give the supervisors the ability to force "log-off" a user from a station. Thanks.



  • 4.  RE: I need to allow Engage Supervisors the ability to "Log Off" agents that forgot to log out when their shift ended. Can anyone tell me what permission I can add to the supervisor profile that will allow me to do this?

    Posted 08-03-2017 13:27

    I've tried it with my test account, (Telephony ->  phone  All Permissions) but user must be a telephony admin to see menu. So supervisor has full access to edges, sites, ivr, did etc...

     

    on the other hand I am not a Genesys Employee :) Let them answer it

     

     



  • 5.  RE: I need to allow Engage Supervisors the ability to "Log Off" agents that forgot to log out when their shift ended. Can anyone tell me what permission I can add to the supervisor profile that will allow me to do this?

    Posted 09-12-2017 09:31

    You need to assign the user full Telephony permissions to un-associate an agent from a station. This was an issue for us as the user can then amend edges, trunks etc. We ended up with a custom web interface that uses the APIs which allows our supervisors to amend skills and un-associate stations. The permissions for the telephony section really need to be more granular.



  • 6.  RE: I need to allow Engage Supervisors the ability to "Log Off" agents that forgot to log out when their shift ended. Can anyone tell me what permission I can add to the supervisor profile that will allow me to do this?

    Posted 09-12-2017 09:37

    I agree.



  • 7.  RE: I need to allow Engage Supervisors the ability to "Log Off" agents that forgot to log out when their shift ended. Can anyone tell me what permission I can add to the supervisor profile that will allow me to do this?

    Posted 11-03-2017 10:19

    Hi guys,

     

    Did you try to use "Free Seating"?It was released on 18th of October,

     

    https://help.mypurecloud.com/releasenote/october-18-2017/

     

    https://help.mypurecloud.com/articles/turn-free-seating/

     

    I hope this helps

    Stefano

     



  • 8.  RE: I need to allow Engage Supervisors the ability to "Log Off" agents that forgot to log out when their shift ended. Can anyone tell me what permission I can add to the supervisor profile that will allow me to do this?

    Posted 11-07-2017 16:26

    ?Does anyone have 'Free Seating' running within their org? We enabled it from release but I have several examples of it not releasing stations. The agent shows as offline and has done for several hours but the station doesn't release. I have raised with support.?



  • 9.  RE: I need to allow Engage Supervisors the ability to "Log Off" agents that forgot to log out when their shift ended. Can anyone tell me what permission I can add to the supervisor profile that will allow me to do this?

    Posted 11-08-2017 11:06

    We are not using "Free seating" because the agent must select a phone each time they login. So, IT is getting a call if somebody forgot the logoff.. Not the best solution but better then giving staff members the Telephony role or 100+ agents that must select a phone every single day...



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