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  • 1.  Improved outbound dialing wrap-up code definitions

    GENESYS
    Posted 08-02-2017 13:31

    The Wrap-up codes assigned by outbound dialing article in the Resource Center now contains more detailed definitions. Please take a look: https://help.mypurecloud.com/articles/wrap-up-codes-assigned-by-outbound-dialing/.



  • 2.  RE: Improved outbound dialing wrap-up code definitions

    GENESYS
    Posted 08-25-2017 20:16

    Thank you, Priscilla! We get a lot of questions around wrap up codes here. Thanks for pointing this update out!



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