A place to ask questions, connect with others, and stay in the know
1- we have an issue that our agents in Egypt can't receive calls from Dubai site over VPN they enter in not responding status and can't receive any call.
2- we make calculation by Bandwidth calculator at Genesys help site and if all our agent's make calls concurrent we just need (2) Mbps bandwidth we already have VPN connection with (4) Mbps bandwidth and it was saturated as shown in attached image now we upgrade VPN to (8) Mbps and the issue still exist, so we need to know the root cause of this issue.
3- we need also to know when the agents in Egypt receive calls from Dubai the recording of this calls saved in cloud via VPN ( which can make saturation in VPN) or not.
Did you contact Genesys Support?
yes, but no response
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.