Before the sea disappears the operation of external contacts needs to export the external contacts of the entire organization.

We tried the api https://developer.mypurecloud.com/developer-tools/#/api-explorer?filter=ExternalContacts,

But I can only export my contacts

(Antes que sea deprecada la opcion de contactos externos necesito exportar los contactos externos de toda la organizacion.

Probamos la api https://developer.mypurecloud.com/developer-tools/#/api-explorer?filter=ExternalContacts,

pero solo permite exportar mis contactos)

When I use the GET Fetch an external contact and GET Fetch an external organisation it works... What API do you use for the Export?

Have you been able to get past this issue? You should make sure to export the external contacts that are being deprecated - you may be using the API for the new external contacts.

I have tried with the API, but only shows a pair of contacts and in the organization exist more than 2000 contacts loaded.

(He intentado con la API, pero solo muestra un par de contactos y en la organización existen mas de 2000 contactos cargados.)

API Result:

{

 "entities": [

  {

   "id": "067842ef-6889-4368-a07b-18c55ca169d7",

   "firstName": "CRISTIAN",

   "lastName": "AGUILA",

   "title": "JEFE DE POYECTO PURECLOUD",

   "workPhone": {

    "display": "+56 2 2679 2136 ext. 822136",

    "extension": 822136,

    "acceptsSMS": false,

    "userInput": "+56 2 2679 2136 ext.822136",

    "e164": "+56226792136",

    "countryCode": "CL"

   },

   "cellPhone": {

    "display": "+56 2 2939 2136 ext. 832136",

    "extension": 832136,

    "acceptsSMS": false,

    "userInput": "+56 2 2939 2136 ext.832136",

    "e164": "+56229392136",

    "countryCode": "CL"

   },

   "workEmail": "caguila@bbva.com",

   "address": {

    "address1": "BANDERA 278, PISO 6",

    "countryCode": "US"

   },

   "modifyDate": "2017-06-13T16:37:43Z",

   "createDate": "2017-06-13T16:35:06Z",

   "selfUri": "/api/v2/externalcontacts/contacts/067842ef-6889-4368-a07b-18c55ca169d7"

  },

  {

   "id": "f444f0cf-ebf1-4bb3-95bd-86f86961fedd",

   "firstName": "prueba 1",

   "middleName": "prueba1",

   "lastName": "prueba 1",

   "address": {

    "countryCode": "US"

   },

   "modifyDate": "2017-03-30T18:53:08Z",

   "createDate": "2017-03-30T16:58:55Z",

   "selfUri": "/api/v2/externalcontacts/contacts/f444f0cf-ebf1-4bb3-95bd-86f86961fedd"

  }

 ],

 "pageSize": 20,

 "pageNumber": 1,

 "total": 2,

 "selfUri": "/api/v2/externalcontacts/contacts?pageSize=20&pageNumber=1",

 "firstUri": "/api/v2/externalcontacts/contacts?pageSize=20&pageNumber=1",

 "lastUri": "/api/v2/externalcontacts/contacts?pageSize=20&pageNumber=1",

 "pageCount": 1

}

This shows you are using the API for the new external contacts feature as shown here: https://developer.mypurecloud.com/api/rest/v2/externalcontacts/index.html

I don't believe we expose the APIs for the old external contacts, which is going away. @Tim Smith?  do you have any advice here?

Thank you, we need your help, because, I can not lose charged contacts.

How to support contacts.

(Gracias, necesitamos su ayuda, ya que, no puedo perder los contactos cargados.

Como respaldar los contactos.)

If you're talking about the legacy external contacts, accessed from Admin > Directory, then you will need to manually export that data; there aren't any APIs exposed for that functionality.

For the new external contacts feature, accessed from Directory > External Contacts, you can use the External Contacts APIs: https://developer.mypurecloud.com/api/rest/v2/externalcontacts/index.html

If you have questions about these APIs, please visit us on the Developer Forum: https://developer.mypurecloud.com/forum/

I appreciate your response, however it is not a viable solution to export contacts manually, since they are permanently adding or modifying more than 2000 contacts

We need a massive export method

(Agradezco su respuesta, sin embargo no es una solucion viable exportar los contactos manualmente, ya que permanentemente se estan agregando o modificando mas de 2000 contactos

Necesitamos un metodo masivo de exportacion)