Thanks Caitlan for your speedy response.
We have had a few staff leave, and tracking calls in a contact centre environment from external customers are really difficult. If someone lodges a complaint(which is what we are experiencing currently) and the agents removed, its hard to locate that call. Specifically because this customer has called from a private number.
Is there a way/improvement that when removing a user, that they do not become No Staff, but they become a Non Active User with their staff name still? that interaction still needs to belong to a group or a person.
Is this something that can be lodged?