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Am I missing something? There doesn't seem to be a way to set an alert to notify anyone that there are X-number of interactions waiting in the queue. Whether inbound or callbacks (particularly callbacks). Also, are there any options to have a persistent on-screen notification above the notification tray area (not in-browser)?
There is no functionality in alerts to do that right now. It is one of the ones that has been looked at.
No option for persistent on-screen notification, no, except for Time in Status alerts.
Contact Support to make sure your need is registered, so Product Management is aware of demand for those features.
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