When comparing my companies monthly invoice to actual minutes I would like to know the best report to run so I can compare/validate the minutes we are being billed for.
I have been running the Interaction Details Report which includes 3 categories:
Inbound
Inbound/Outbound
Outbound
There were however 6 categories on our latest invoice.
1. US Extended Outbound Calling Service
2. US International Outbound Calling Service
3. US Outbound Calling Service
4. US Toll-free Inbound Calling Service
5. US Inbound Calling Service
6. US Extended Toll-free Inbound Calling Service
My question is; what is the best method to compare what is on the invoice to what is actually occurring? I want to be able to validate everything that we are billed for telephony wise and want to have a concrete understanding of what is what. What is your recommendation to acquire this information?
Please let me know,
Matt