Hi all,
here is the case: I start an outbound call, the customer answer the phone and he has a conversation with an agent. After the customer hang up the agent doesn' select any wrap up and due to the time out rule the system put the automatic "ININ-WRAP-UP-TIMEOUT".
I also configured through rule sets, filters and recycle some rules to recall some specific leads based on the call analysis.
I expected to have the possibility to set as uncallable a lead where I had the wrap up "ININ-WRAP-UP-TIMEOUT", but I can't find a way to do that or to prevent the system to call again leads with that wrap up. Can you help me?
Thanks