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We have questions regarding Purecloud system performance :
We have an outbound campaign based on a contact list.
We use the outbound campaign recycling strategy to "replay" the first callable contacts of the contact list when the campaign reaches 1% of progression (the contact list is sorted according to one of its column).
The contact list is filled automatically by an external system.
Currently, we do not have a clear visibility on Purecloud system performance and we would like to get some information. The questions are :
Thanks a lot for your help.
There is a performance threshold on both the contact list size and the recycling strategy:
As noted above, the risks to this strategy are that the campaign will "miss" triggering the recycle rule, which could be mitigated by using a "greater than or equal" condition, and calling contacts too often, which can be mitigated by using Attempt Controls.
It sounds like what you're trying to do is only call contacts that match certain criteria? If this is the case, we have just released a feature for filtering a contact list. These options can be found under "Contact List Filters" in the "List Management" options. You could set up a filter, then run the campaign in a repeating sequence. However, if you're trying to call certain contacts first but still call others, your strategy seems reasonable, though again I would suggest using Attempt Controls.
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