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  • 1.  Remote 'on queue' agents in the US

    Posted 05-15-2017 01:44

    Hi All, we want to have an agent working in the US remotely. Our office is located in Australia. Is anyone else doing this? How is the audio? Any delays or degradation. 



  • 2.  RE: Remote 'on queue' agents in the US

    Posted 06-28-2017 08:42

    Hi Kylie,

     

    If you are doing it with remote number (PSTN) network it will work fine. I would say that if you use WebRTC or something similar it will depend on the speed on your network. We are doing this between the Nordic countries.

     

    Thanks!

     

    / Tobias



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