Genesys Cloud CX

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  • 1.  Microsoft Dynamics CRM integration

    Posted 05-12-2017 01:07

    Hi All

    Is anyone out there using Purecloud with integration to Microsoft CRM 2016?

    cheers



  • 2.  RE: Microsoft Dynamics CRM integration

    Posted 06-01-2017 05:08

    Hi Lee,

    Yes, we (Feros Care) are using the out of the box data dip connector for screen pop and intelligent routing.



  • 3.  RE: Microsoft Dynamics CRM integration

    Posted 09-07-2017 02:57

    Are you using Microsft dynamics in the Cloud or On premise?, would be good to hear what you have achieved.



  • 4.  RE: Microsoft Dynamics CRM integration

    Posted 09-02-2021 09:51
    Hi Lee, Our company specializes in CRM / CTI integration and we have many customers on our DaVinci platform for Dynamics (both premise and cloud).  Happy to share our experiences.

    Thanks.

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    Anthony Uliano
    AMC Technology LLC
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