How do I automate the activity status on my phone to busy when I am on another phone call?

I think you will need to be a little more specific...are you wanting the user's Status in the Directory to automatically switch to have a red ring around the user picture and actually change the Status itself to Busy?

If so, that is not a feature of PureCloud. You will need to submit an enhancement request through Support.

The built-in functionality is to show the word "Call" below the user's status in the Directory:

Hi George,

Thank you for your reply!  I totally wasn't expecting anyone to follow up on my question.

I want to have the Status change to Busy when I am on a phone call.  I have to manually change the status to busy each time I am on a phone call.  Is there a feature on the system to turn on in PureCloud that would automate this process?  It causes an issue if I forget to click on a red option.  My callers think I am available and keep trying to phone my number  unless I remember to switch it manually to red.  

Our previous phone system recognized when we are on a phone call and handled this process automatically.  How would one go about submitting an enhancement request through support?  

No, there is no way to enable that functionality in PureCloud. The developers chose to go the route I described above (putting the word Call under the status) and other folks are supposed to notice that you are on a call based on that.

You can contact Customer Care as described on https://help.mypurecloud.com/articles/contact-purecloud-support/ and ask them to submit an enhancement request.

Thank you!