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If we want to schedule a callback during the outbound campaign. We can not schedule a date, if its more then 2 weeks.
Outbound campaign call at 2nd May 2017
We try to schedule a callback at 2nd June 2017
--> error message from PureCloud: failed to schedule callback
Outbound campaign call at 2nd May 2017 (same campaign)
We try to schedule a callback at 10th May 2017
--> OK, callback is scheduled
When we afterwards export the campaign list --> both dates are filled in
But when we check Permformance - Scheduled Callbacks --> only the callback of 10 May is shown
I used the second method.
I will open a support case.
When scheduling a callback from the Agent's interactions options, we get a clear error message, stating that it is not allowed to schedule a callback at a time > 2 weeks.
So I'm going to send a feature request.
Thank you for the answers.
I just got verification that it was specifically created with a 2-week limit. So, yes, you will need to submit the feature/enhancement request.
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