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  • 1.  Schedule Callback via script

    Posted 05-02-2017 14:06

    Hello,

    If we want to schedule a callback during the outbound campaign. We can not schedule a date, if its more then 2 weeks.

    For example:

    Outbound campaign call at 2nd May 2017

    We try to schedule a callback at 2nd June 2017

    --> error message from PureCloud: failed to schedule callback

     

    Outbound campaign call at 2nd May 2017 (same campaign)

    We try to schedule a callback at 10th May 2017

    --> OK, callback is scheduled

     

    When we afterwards export the campaign list --> both dates are filled in

    But when we check Permformance - Scheduled Callbacks --> only the callback of 10 May is shown



  • 2.  RE: Schedule Callback via script

    Posted 05-09-2017 06:41

    Hello,

    I used the second method.

    I will open a support case.

     

    Regards

     

    Steven



  • 3.  RE: Schedule Callback via script

    Posted 05-10-2017 13:37

    Hello,

    When scheduling a callback from the Agent's interactions options, we get a clear error message, stating that it is not allowed to schedule a callback at a time > 2 weeks.

    So I'm going to send a feature request.

     

    Thank you for the answers.

     

    Steven



  • 4.  RE: Schedule Callback via script

    GENESYS
    Posted 05-11-2017 17:54

    I just got verification that it was specifically created with a 2-week limit. So, yes, you will need to submit the feature/enhancement request.



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