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Are there are reports I can run to see the outbound metrics; calls and emails our team makes?
The Interaction Details report (https://help.mypurecloud.com/articles/interaction-details-report/) includes outbound interactions. To my knowledge, there isn't a report that shows *only* outbound interactions, unless we're talking about Dialer campaign calls.
It's not a report, but you can also filter for outbound interactions in the Performance > Interactions view.
Just to make sure--my answer assumes you're asking about calls manually dialed by users, as opposed to Dialer calls made by the system. (There is a set of Dialer reports, but those only include campaign calls. Your wording sounds like you aren't talking about Dialer, but I thought I'd check.)
Let me know if you have other questions :)
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