Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  What phone number fields do the data dip connectors search?

    GENESYS
    Posted 04-24-2017 16:50

    The Microsoft Dynamics CRM data dip connector searches Telephone1, Telephone2, and MobilePhone. By default, these fields map to Business Phone, Home Phone, and Mobile Phone. However, you can configure the fields to map to different values. See https://help.mypurecloud.com/articles/how-the-microsoft-dynamics-crm-data-dip-connector-works/

     

    The Oracle Service Cloud data dip connector searches Phones. Oracle Service Cloud stores all phone numbers for a contact into a list that the connector searches. Because the list contains raw numbers, the format of phone numbers is irrelevant. See https://help.mypurecloud.com/articles/how-oracle-service-cloud-data-dip-connector-works-oracle-service-cloud/

     

    The Salesforce data dip connector searches Phone Fields. See https://help.mypurecloud.com/articles/how-salesforce-data-dip-connector-works-salesforce/

     

    The Zendesk data dip connector searches Phone. See https://help.mypurecloud.com/articles/how-zendesk-data-dip-connector-works-zendesk/



  • 2.  RE: What phone number fields do the data dip connectors search?

    GENESYS
    Posted 04-24-2017 18:06

    In Architect, you can use the phone number data type to retreive property details about a phone number. This article contains more information, including a list of available properties and several examples: https://help.mypurecloud.com/articles/about-the-phone-number-data-type/.



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources