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I have created a schedule within WorkForce Management and published it.
How do agents see the published schedule?
Found this answer, secondary question:
Is there a way for the team to view the whole team's schedule, instead of just their own?
I added an item on the roadmap for the ability for agents to have a read-only view of the management unit's published schedules.
Regarding agents viewing published schedules...
I thought I had it figured out according to this link: https://help.mypurecloud.com/articles/view-agent-schedule/
But my agents don't have the Schedule option under Performance...
Is there a specific permission I need to provide to them to view this?
The "View: Agent Schedule" permission governs the ability for an agent to view their own schedule.
The following is a good place to check for WFM related permissions: https://help.mypurecloud.com/articles/about-workforce-management-roles-and-permissions/
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