Hello,

 

I have created a schedule within WorkForce Management and published it.

 

How do agents see the published schedule?

 

Thanks!

-Em

Found this answer, secondary question:

 

Is there a way for the team to view the whole team's schedule, instead of just their own?

 

Thanks!

-Em

I added an item on the roadmap for the ability for agents to have a read-only view of the management unit's published schedules.

This is definitely a feature we would love to see as well!

It's been a good year and a half since it was stated this was on the roadmap. Are there any updates on the progress of this feature? (Or is it already there and I'm just blind?)
Original Message:
Sent: 04-20-2017 13:34
From: Jay Langsford
Subject: How do agents see a published schedule?

I added an item on the roadmap for the ability for agents to have a read-only view of the management unit's published schedules.

For anyone to view a read-only version of published schedules, a "Workforce Management > Published Schedule > View" permission was added and released 20-Sep-2017. You can see more information in the release notes for that day: September 20, 2017 - PureCloud Resource Center

More information on WFM related permissions can be found here: Workforce management permissions overview - PureCloud Resource Center

------------------------------
Jay Langsford
Senior Director, Workforce Optimization Engineering
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Original Message:
Sent: 10-24-2018 12:42
From: Travis Tubbs
Subject: How do agents see a published schedule?

This is definitely a feature we would love to see as well!

It's been a good year and a half since it was stated this was on the roadmap. Are there any updates on the progress of this feature? (Or is it already there and I'm just blind?)
Original Message:
Sent: 04-20-2017 13:34
From: Jay Langsford
Subject: How do agents see a published schedule?

I added an item on the roadmap for the ability for agents to have a read-only view of the management unit's published schedules.

Thanks, Jay!

 

Regarding agents viewing published schedules...

 

I thought I had it figured out according to this link: https://help.mypurecloud.com/articles/view-agent-schedule/

 

But my agents don't have the Schedule option under Performance...

 

Is there a specific permission I need to provide to them to view this?

 

Thanks!

-Em

The "View: Agent Schedule" permission governs the ability for an agent to view their own schedule.

The following is a good place to check for WFM related permissions: https://help.mypurecloud.com/articles/about-workforce-management-roles-and-permissions/