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  • 1.  Callback requests

    Posted 04-12-2017 14:52



    We are receiving a lot of call back requests in the morning as we open... From what I can tell from reports, we don't have a lot of abandoned calls at the end of our business day. 


    Is there a way or a report we can run to see when the requests are happening?

    Part of what's concerning is that we are calling people back when we open at 9am (EST), if a callback request was from someone in California, it's FAR too early to call... but the rep isn't given any other option but to call back. 




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