Genesys Cloud CX

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  • 1.  Can a supervisor transfer a call back from one agent to another?

    Posted 04-12-2017 13:01

    Our contact center supervisor would like to transfer a callback to another agent, is this possible? If so, how? Are there permissions required? 



  • 2.  RE: Can a supervisor transfer a call back from one agent to another?

    Posted 04-12-2017 16:40

    Thank you!



  • 3.  RE: Can a supervisor transfer a call back from one agent to another?

    GENESYS
    Posted 04-12-2017 20:14

    I did note this down as a use case for one of our upcoming features. Thanks for asking about it.



  • 4.  RE: Can a supervisor transfer a call back from one agent to another?

    GENESYS
    Posted 02-20-2018 05:48

    Hello,

     

    do you have any update regarding this?

     

    Thanks!

    Jeroen



  • 5.  RE: Can a supervisor transfer a call back from one agent to another?

    Posted 05-18-2022 05:31
    We need the same feature. Please update this conversation  with last information.

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    Juan Antonio Pérez Buján
    Zipping Care SL
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