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  • 1.  Groups and ACD Queues

    Posted 04-12-2017 06:33

    I'd really like to see the ability to either base the membership of a group off membership in an ACD, or base the membership of an ACD off of a Group.


    I am planning on maintain a group for each ACD, that way I can permission files and provide chat room to every agent who is added to an ACD queue.  Right now, I have to manually keep all agents in a group if I put them in a queue.  It really seems like this should be able to work.  As is you can go into the ACD and search a group to manually add members.  It would be AWESOME if it was just automatic!

  • 2.  RE: Groups and ACD Queues

    Posted 04-14-2017 17:01

    Thanks for the great idea, @Ryan Witschger! I have submitted an enhancement request on your behalf. Have a great day!

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