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  • 1.  Banner Messages

    Posted 04-12-2017 06:30

    Anyone have a wa for an agent or supervisor to set a banner that can play during the IVR?  That way an Agent or supervisor could add some text like "Email is down, this is a known issue, you do not need to stay on the line" and user can abandon before entering queue?


    If not I think this would be a really cool feature request.  Some way for an Admin to create a "Banner" object in architect that allows a user to type in a TTS message or upload a wav file via a separate, less permissioned, page.

  • 2.  RE: Banner Messages

    Posted 02-19-2019 12:03
    This would also be beneficial for our company as well.  I will hunt around and ask our VAR and see what I can find and post my findings if I come up with anything.

    Vincent Moore
    CTS LanguageLink

  • 3.  RE: Banner Messages

    Posted 02-19-2019 12:16
    Parallel thread:

    Y'all should join together and campaign for this in the Ideas Lab. I don't see an existing Idea that applies.

    George Ganahl CCXP, GCA
    Principal Technology Consultant

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