We currently operate a outbound call center using Purecloud contact center and run multiple outbound campaigns everyday. Though tedious we are currently manually extracting the csv files daily and its very time consuming. Would anyone know how to export csv files from each list and either automate the process to one central file? or create an action whereby the information is sent to internal systems?
Its also annoying to identify which contact data was used for that day as the timestamp is UTC format, anyone have suggestions to get around that and format it to reflect NZDT?