We currently operate a outbound call center using Purecloud contact center and run multiple outbound campaigns everyday. Though tedious we are currently manually extracting the csv files daily and its very time consuming. Would anyone know how to export csv files from each list and either automate the process to one central file? or create an action whereby the information is sent to internal systems?

Its also annoying to identify which contact data was used for that day as the timestamp is UTC format, anyone have suggestions to get around that and format it to reflect NZDT?

We have an API that allows exporting the ContactList as well.  With that, it would be pretty straight-forward to automate the export.  As for the time format, we use UTC so that end-users can easily convert it to whichever timezone is needed, since UTC is the common way of communicating time not specific to a given timezone.

Thanks Adam, unfortunately i am no developer. Are there any tools/options from a non developer where I can select the API to use and implement into Purecloud while all the written background a developer would normally do is already done?

I will try converting the timezone but it does call for multiple formulas to separate the date and time then convert to NZDT

Our Developer Center (link - https://developer.mypurecloud.com/api/rest/v2/) allows making direct API requests to test things out.  It won't be able to fully automate what you want though.

As for time conversions,  if you use our reporting feature, the time zone that it is exported in can be selected.  There are also some improvements coming to reporting in the not too distant future that will make it more robust.

When we use the API to export a CSV of the contact list, we have multiple struggles.  The first is, you have to be logged into the Genesys GUI in the web browser for the download to initiate. The second is if I try a direct the download to a file path, the result is a CSV containing only random HTML. I don't see an alternative API where we can just pull the raw data either.  Our goal is to export the full contact list at least daily and push all the information to a live dashboard for operations to see the status of each contact as needed.  Please help!!  Thanks!