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  • 1.  Is there a way to view REAL-TIME Reports??

    Posted 03-23-2017 14:39

    Is there a way that I can view real-time reports on agent status changes etc? Every time I need a report I have to go to reports, generate (change the date and select NOW), and then wait for it to generate.

     

    But the biggest problem for instance is right now is 10:30am and I want to check on the agent status changes earlier this morning... but the report I generated is a few hours back and telling "No data available"... why??? (see attached screen shot)

     

    Isn't reporting a key functionality for management and supervisors in order to gauge productivity and customer experience?  Why can't this be real-time? and why do we always have to download PDFs?

     

    Very frustrating.



  • 2.  RE: Is there a way to view REAL-TIME Reports??

    Posted 03-23-2017 14:40

    Not sure where the attached screen shot went... but here it is.

     

    we_need_real_time_reports



  • 3.  RE: Is there a way to view REAL-TIME Reports??

    Posted 05-25-2017 19:50

    Yeah, the reporting in PureCloud is atrocious. It is the worst reporting that I have ever seen in a enterprise level software.



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