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  • 1.  How in an In-Q flow married to a Call Flow?

    Posted 03-14-2017 17:59

    Or are any In-Q flows that you create applied to all call flows?  That doesn't seem right but I don't see a way in Architect to specify how/where the In-Q flow is applied. Do you drag and drop the In-Q flow into another task?



  • 2.  RE: How in an In-Q flow married to a Call Flow?

    Posted 03-14-2017 18:37

    You should be able to use the Transfer to ACD action and specify an in-queue flow when you click on "Override default in-queue handling". See if this helps: https://help.mypurecloud.com/articles/set-up-a-transfer-to-acd-action/



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