Hi There,

this is an on going issue and im wondering if it going to be resolved soon? Calls are getting stuck in the display interface for days on end. Support have said its a display issue and will clear in 48 hours. but i really dont think that is acceptable solution especially when there is so many. Its creating confusion for agents and supervisors. Does anyone else have this problem or a fix for it?

I have reported this as well and there will probably be a similar solution as they have for stuck outbound interactions even for inbound calls. I would rather see an automatic solution but this could be better than nothing.

We see this often as well, in addition to this occurring randomly, this also seems to be triggered if we make a change to skills or priorities of agents.

Could we please get an update on this issue? When do you expect a solution to be in place?

Hi Gary, 

I read that this issue should be solved in the last Edge update. Look at your version and then get back. I have not seen any stuck interactions for some days now and I hope that I will never see them again :) 

https://help.mypurecloud.com/articles/edge-media-tier-release-notes/

Version 1.0.0.5826 - April 24, 2017

We had the same issue, once in July and once today. Totally unacceptable.