A place to ask questions, connect with others, and stay in the know
If you can’t find the information you need in the Resource Center, or if you don’t have the necessary troubleshooting expertise in-house, you can contact Enhanced Professional Support or PureCloud Technical Support. Before you do, go to the Customer Roles and Responsibilities training to learn more about these options. Also included: valuable troubleshooting and information gathering requirements to help you work efficiently with our Customer Care Analysts. https://help.mypurecloud.com/articles/purecloud-customer-roles-responsibilities-course/
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.