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  • 1.  Control IDD Calls in Purecloud

    GENESYS
    Posted 02-28-2017 06:18

    Hi Guys,

    Is there a way to control IDD calls on PureCloud (e.g. using PIN,  etc)?

    We are  looking for a way to control IDD dialing by the agents

    any suggestions?



  • 2.  RE: Control IDD Calls in Purecloud

    GENESYS
    Posted 02-28-2017 20:36

    Security settings on types of phone calls is on the roadmap, though I don't have a timeframe.

     

    I have simulated requiring a PIN by creating a Number Plan with a Match Type of Regular Expression. Then, I add my PIN to the beginning of the Regular Expression for Match Data so that someone has to know to dial those digits first before dialing an International number. In the Normalized Format Data I strip those digits back off.

    For example, 1234(0)?/d{10} for a 10-digit international dial with an optional leading 0.

     

    Unfortunately, I then need to modify Outbound Dialing contact lists or anything else that needs to dial International calls to have the PIN included.



  • 3.  RE: Control IDD Calls in Purecloud

    GENESYS
    Posted 03-01-2017 02:34

    Perfect, Thanks @George Ganahl !! 



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