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  • 1.  Block a caller

    Posted 02-17-2017 07:14

    Is there an easy way of blocking a caller? I have only found a way of doing this by adding a task but that will complicate the building of the whole IVR. It would be great if you could add a task before the Main Menu that will be checked.



    TASK (Block Caller.ANI)

         Main Menu

                 Press 1 ABC

                 Press 2 DEF

                 Press 3 GHI


  • 2.  RE: Block a caller

    Posted 02-17-2017 14:55

    You can set a task to run before a menu. Drag a task to the Reusable Tasks section and then you should see a button called "Set this as the starting task" on the details of that task. Be sure to remember to  end the task with a "Jump to Menu" action.

  • 3.  RE: Block a caller

    Posted 02-17-2017 15:35

    Something like this could work in a Decision action. On the Yes branch do the Jump To Menu and on the No branch do the blocking processing.


    FindFirst(Task.blockedNumbers, Call.Ani) == -1


    Task.blockedNumbers would be a collection variable and either fetched with a Call Bridge Action or maintained in the flow with an Update Data action as the first action.



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