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  • 1.  Customize Caller ID

    Posted 12-29-2016 20:30

    Is it possible to customize Purecloud caller ID so that customers see my 1-800 number when we call them back? Thanks.

     

    Toby Harbanuk

    State of Alaska



  • 2.  RE: Customize Caller ID

    Posted 12-29-2016 23:17

    Admin>Contact Center>Queues>Voice Tab; edit the :Calling Party" fields. I think.



  • 3.  RE: Customize Caller ID

    GENESYS
    Posted 12-30-2016 13:27

    @toby harbanuk , did changing the Calling Party Number and Calling Party Name work for you?



  • 4.  RE: Customize Caller ID

    Posted 12-30-2016 16:20

    Clay-

    Yes it did.I confused myself by initially testing with a manual outbound call as opposed to the queue initiated call.



  • 5.  RE: Customize Caller ID

    GENESYS
    Posted 12-30-2016 16:47

    I'm glad you figured it out. Happy New Year!



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