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@Katie Ritz , perhaps you could comment?
Hey @Katie Ritz, I see George thought you might be able to provide some insight.
I probably should have tagged @paige vauter instead
Anyhow, to the best of my knowledge, PureCloud Voice is not an SMS provider.
Not yet, there are plans for SMS / MMS support throughout the platform. But at this time there are only select spots in which PureCloud usage SMS for very specific notifications.
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