Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  Can PureCloud Voice be used as an SMS/texting service?

    GENESYS
    Posted 11-11-2016 18:13


  • 2.  RE: Can PureCloud Voice be used as an SMS/texting service?

    GENESYS
    Posted 11-30-2016 14:16

    @Katie Ritz , perhaps you could comment?



  • 3.  RE: Can PureCloud Voice be used as an SMS/texting service?

    GENESYS
    Posted 12-05-2016 16:40

    Hey @Katie Ritz, I see George thought you might be able to provide some insight. 



  • 4.  RE: Can PureCloud Voice be used as an SMS/texting service?

    GENESYS
    Posted 12-05-2016 16:43

    I probably should have tagged @paige vauter instead



  • 5.  RE: Can PureCloud Voice be used as an SMS/texting service?

    GENESYS
    Posted 12-05-2016 16:43

    Anyhow, to the best of my knowledge, PureCloud Voice is not an SMS provider.

     



  • 6.  RE: Can PureCloud Voice be used as an SMS/texting service?

    GENESYS
    Posted 12-13-2016 18:43

    Not yet, there are plans for SMS / MMS support throughout the platform. But at this time there are only select spots in which PureCloud usage SMS for very specific notifications.