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How are calls handled by PureCloud Voice if we have Internet disruptions?

  • 1.  How are calls handled by PureCloud Voice if we have Internet disruptions?

    GENESYS
    Posted 10-31-2016 18:46

    What happens to our calls if we start to see disruption of Internet service within our company? How are the calls handled from that point?



  • 2.  RE: How are calls handled by PureCloud Voice if we have Internet disruptions?

    GENESYS
    Posted 11-03-2016 12:55

    PureCloud Voice currently is a 100% internet only telephony solution.  We recommend the best practice of having diverse internet connections to account for internet/provider failures.  Additionally, in case of internet failures, inbound calls can be forwarded to other numbers backed by traditional (TDM/POTS) telephony or mobile phones.   



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