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Wrapping up an interaction

  • 1.  Wrapping up an interaction

    GENESYS
    Posted 10-31-2016 17:12

    What happens if an agent misses the time box for the wrap up code?



  • 2.  RE: Wrapping up an interaction

    GENESYS
    Posted 11-10-2016 21:14

    The code on the report shows as ININ-WRAP-UP-TIMEOUT.

    Capture



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