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How are recorded conversations protected?

  • 1.  How are recorded conversations protected?

    GENESYS
    Posted 10-21-2016 13:43

    Are recordings of interactions encrypted or use some other form of security?



  • 2.  RE: How are recorded conversations protected?

    GENESYS
    Posted 10-21-2016 17:10

    In  PureCloud we leverage HTTPS/TLS with AES-256 encryption for information transiting the public internet, and also use encryption within our back-end VPC.  At a high level recorded conversations are protected as follows: 

    Point of Recording:  Call recordings are encrypted at the point of recording (PureCloud  Edge) with customer-specific keys

    In Transit:  During transit these already encrypted call recordings are encrypted in transport with TLS (transport layer security)

    At rest/storage:  Call recordings are stored in Amazon S3 and are additionally encrypted using Amazon S3 Server-side encryption.

    PureCloud uses industry standard methods to support encryption including, 

    Asymmetric Key Encryption  - RSA 2048 bits

    Symmetric Key Encryption - AES 128 bits (I am unsure of this as this might have changed to 256 bits, does anyone else know?) 

    Hashing - SHA1 and SHA2.

    https://help.mypurecloud.com/articles/purecloud-security-compliance/

    https://help.mypurecloud.com/articles/encryption-keys-page/https://help.mypurecloud.com/articles/purecloud-security-compliance/

     

     



  • 3.  RE: How are recorded conversations protected?

    GENESYS
    Posted 10-24-2016 17:34

    Thanks Abi! 



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