A place to ask questions, connect with others, and stay in the know
Where can I find more information about the KPIs in the contact center dashboard?
Some useful information is in the Metric definitions article in the PureCloud Resource Center:
https://help.mypurecloud.com/articles/metric-definitions/
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Existing Users
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources