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  • 1.  Linking different types of interactions from the same customer

    GENESYS
    Posted 10-10-2016 11:33

    If I'm on the phone with a customer, and they want to send an email regarding their case, are these different interactions linked somehow?



  • 2.  RE: Linking different types of interactions from the same customer

    GENESYS
    Posted 10-11-2016 19:51

    To the best of my knowledge, that is a feature which would be part of PureCloud Track (which has ties to Relate as well), not something that is possible within the current capabilities of PureCloud.



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